Frequently Asked Questions
Finding Items
For particular items, use the search feature to find them quickly. You can also click the departments tab and browse items, based on their categories. Clicking the heart next to an item will add it to your favorites and save it there for next time.
Can’t Find an Item?
Click here to request an item.
In-Store Inventory
DropIt is in not connected with the in-store inventory systems. Therefore we cannot guarantee all searchable items will be available. We do our best to keep our online marketplace updated with current products, please note some items are seasonal.
Delivery Instructions
When placing your order there will be a box for Delivery Instructions. Ex. “The green house at d top by the loquat tree, downstairs apartment.” or “In a wheel-chair, knock hard and come in please”
What Happens If I’m Not at Home?
When you place your order, we advise that you select a time that you will be at home. When your order is picked up by the driver, you will receive a notification via email/txt.
In the rare event that you will not make the specified delivery time, please respond to the drivers message and inform them of the situation and what works best. We will do our best to accommodate changes, but in the interest of other deliveries we must come to a solution promptly. If the driver arrives on location and no one is home, the driver will contact you using the contact information provided for further instructions.
Replacement Items
During the checkout process you will be given the option to select “Do not Allow” and “Allow” substitutions for particular items in your cart. These selections will be respected. Please note: If you select “Do not allow” and “Do not call”, you will not receive substitutes or receive a call to discuss out of stock items in your order—these selections are not recommended.
Curbside Pickup
Curbside pickup is a service that allows you to “Drive-thru” to collect your goods. You will receive instructions after your order has been placed. The shopper will call you to let you know that your order is ready for collection.
Cancellations
You can cancel your delivery for a full refund with no additional fees, up until 4 hours before the start of your specified delivery window. To cancel your order, please call us at 441-732-7474
Help videos
Pricing:
The online listed price of goods may vary from in-store pricing. When your order is picked and processed at the register, your payment is adjusted to accurately reflect delivered goods. All placed orders must meet the minimum basket size of $75.
TIME SAVERS MEMBERSHIP
$99 annual fee
$19.99 Delivery fee
$10.99 Instore pickup
SENIOR MEMBERSHIP
$49 Annual fee
$19.99 Delivery fee
$10.99 Instore pickup
GUEST USERS
$24.99 Delivery fee
$14.99 Instore pickup
DropIt Guarantee:
Our team takes pride in every order that we receive. If there is anything—anything at all—wrong or questionable about your order, let us know immediately. The sooner we are in the loop, the sooner we can make it right.